- Are reservations required?
Walk ins are welcome. To meet your schedule requests, we highly recommend reserving a spa appointment.
- Is there an age requirement for spa treatments?
The Spa at JW Chicago is available to guests 18 years of age and older. For guests ages 16 and 17, facial services may be received with a parental chaperone. For guests younger than 16, nail services may be received with parental chaperone. Guests under the age of 18 will not be permitted to use the spa facilities or the locker room areas.
- What is your cancellation policy?
Treatments are reserved especially for you. We kindly request a 24 hour notice of cancellation or reschedule to avoid a cancellation fees. Group reservations are subject to contracted agreement.
- Is there a gratuity standard?
A 25% service charge will be added for each spa service you receive and it is distributed among your service provider and support staff who cared for you during your visit. If services were satisfactory, please feel free to leave additional gratuity.
- Do we offer gift cards?
Gift Cards may be purchased in specific dollar amounts, which are redeemable in any of our hotels and resorts and can be used towards spa services or purchases in our Spa Boutique.
To purchase a gift card online, please visit gifts.marriott.com - How early should I arrive for my scheduled treatment?
Please arrive 30 minutes prior to your appointment to begin your relaxation experience and take advantage of our Spa amenities. Arriving late will shorten the time for your treatment.
- What should I wear to my spa treatment?
We suggest that you wear comfortable clothing and not to bring your jewelry or valuables to the Spa. A spa robe and slippers will be provided for you. Our therapists are professionally trained in proper draping techniques to ensure your privacy and comfort.
- Are spa treatments safe for all health conditions?
Please advise your therapist if you have any health concerns or questions about which treatments are best for you. Heat treatments are not recommended for pregnant women, guests with heart conditions or individuals sensitive to heat. When making reservations, please let us know your preference for male or female therapists. We will do our best to honor your request.
- What are the spa rules?
While enjoying The Spa at JW Chicago treatments and facilities, we kindly ask that you enjoy quiet conversation and refrain from using cell phones and other electronic devices. The Spa, fitness center and pool are smoke-free environments. To ensure complete privacy for you and other guests, please avoid camera usage in the spa.